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Frequently Asked Questions
What payment methods are accepted?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
What are the available delivery terms?
Delivery can be arranged via major international couriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
How long does shipping typically take?
Generally, goods in stock are delivered within one week. For custom orders or out-of-stock items, delivery takes approximately 15-30 days depending on the quantity.
Is there a warranty period for the products?
We provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded from this warranty.
How are customs and taxes handled for international shipping?
For experienced importers, we ship via standard international express. For clients without import experience, we can provide a service that handles customs and taxes, delivering directly to your door.
Are there specific shipping routes for North America?
Yes, shipments sent directly to the United States valued under $600 are typically tax-free, allowing for a smoother delivery process.