What information can you provide on shipping modes and charges?
Normally we send through courier, or post upon request from clients. Shipping charges vary based on weight and destination.
Do you hold international quality certifications like ISO or CE?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have a CE mark for many of our orthopedic products.
What is the minimum order quantity (MOQ) for international orders?
We generally expect minimum orders to be at least US$1000. However, we understand the need for smaller sample orders initially to test the market; these are available upon request.
Can I request products that are not shown in the current catalogue?
Yes, you can send us pictures or samples of similar items. We can facilitate custom production, though it may require a slightly longer delivery timeframe.
Do you maintain stock for all listed products?
Generally, we maintain stock for every listed product, with production runs occurring monthly. Please contact our sales representatives for real-time inventory updates.
What is the typical lead time for production?
For standard orders, the delivery time is approximately 15 days, depending on the current production schedule and order volume.