Frequently Asked Questions
Q1. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. Can you accept customized products?
Yes, we have a complete design and drawing department and CNC machines, allowing us to provide high-precision customized services.
Q3. How do I proceed with an order?
Firstly, let us know your requirements. Secondly, we quote based on your needs. Thirdly, the customer confirms samples and places a deposit for the formal order. Fourthly, we arrange production.
Q4. How could I get a sample?
To receive your first sample, please cover the sample cost and express fee. This cost will be refunded with your first formal order.
Q5. What is the sample lead time?
For existing items: within 3 days. For OEM products, it will take approximately 2 weeks.
Q6. How do you ensure product quality?
We conduct strict sampling inspections on all products before shipment and ensure intact product packaging for safe transport.
Axton Orthopedic Implants
