Q1: What payment methods are accepted?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
Q2: What are the terms of delivery?
We utilize reliable international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3: What is the typical delivery time?
Generally, it takes about one week if goods are in stock. For non-stock items, delivery is typically 15-30 days depending on the order quantity.
Q4: Do the products come with a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5: How do you handle shipping and customs for regions like Mexico?
We offer flexible solutions: For experienced importers, we ship via standard express. For those without import experience, we can handle customs, taxes, and door-to-door delivery. Alternatively, we can ship via the United States for specific tax-free advantages under certain thresholds.
Q6: Can the plate specifications be customized in the set?
Yes, the Distal Radius Locking Plate specification can be chosen according to your specific surgical requirements.