Frequently Asked Questions
Can I request a sample order?
Yes, we welcome sample orders to test and check the quality of our medical devices. Mixed samples are also acceptable.
What is the standard lead time for orders?
Sample preparation typically takes 3-5 days. For mass production orders, the lead time will be confirmed based on quantity.
Do you offer customized manufacturing?
Yes, we have a complete design and drawing department along with CNC machinery to provide high-precision customized services.
What are the shipping options and arrival times?
We ship via major carriers including DHL, UPS, FedEx, or TNT. Delivery usually takes 3-5 days. We provide professional shipping to assist with customs clearance.
Is it possible to have a logo printed on the products?
Yes, logo printing is available. Please inform us formally and provide the design requirements before production begins.
What kind of guarantee is provided for the products?
We offer a 3-year warranty for our orthopedic products to ensure long-term reliability and performance.